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• OnTrack Login Problems
  • Check Your Internet Explorer Settings
  • Clear Your Cookies and Cache
  • I Have Norton Internet Security
  • I get a blank screen after login, or my page gets stuck "Loading..."
  • I have Telus Security Service
  • What should I do if I have third-party firewall software installed?
  • I Have ZoneAlarm

Clear Your Cookies and Cache

*To clear your cookies AND cache in Internet Explorer, please follow these steps:

1. Log out of your OnTrack account, and close all other open browser windows.
2. Click the 'Tools' menu at the top of your browser, and select 'Internet Options.'
3. Click the 'General' tab at the top of the dialogue box.
4. Click 'Delete Cookies' under 'Temporary Internet files.'
5. Click 'OK'
6. Click 'Delete Files' under 'Temporary Internet files.'
7. Select 'Delete all offline content' by checking the box.
8. Click 'OK.'