Technology Fast 50

Real-Time Customer Service

These days, customer retention can depend more on providing unmatched service than on price. As the Support Manager, you need to provide world-class support "24 hours a day, seven days a week" while managing costs. Yet it's difficult to offer world-class service with only a vague idea of where company assets are located and what services have been performed. To retain customers in today's highly competitive environment, you need a single, real-time view of fleet activity in the field. Telogis' solutions meet your needs with the following capabilities:

Real-time Dashboards that provide a global view of remote workers and vehicles.
Real-time alerts that can notify your customers when a vehicle arrives or departs the site.
Powerful reporting that allows you to get all activity at a customer site- including high level summary views and details of each activity.
Complete data archive means Telogis keeps your data until you don't need it anymore, eliminating the archiving worry.

With Telogis, you receive immediate and long-term benefits:

Serve customers better and improve satisfaction with 24/7 Web-based support.
Reduce time spent gathering information by calling out to drivers and workers in the field.
Increase the productivity of your fleet, sending the closest available worker to a job.