What should I do if I have third-party firewall software installed?

Various third-party firewall, pop-up blocking and ad blocking software, and browser plug-ins can interfere with your use of Telogis Fleet. The Telogis Support Team is working to solve these problems. In the meantime, we suggest adding ‘telogis.com’ as an exception to any ad blocking, script blocking, or pop-up blocking rules. If that doesn’t help, we recommend disabling the software, clearing your cache, and logging in to Telogis Fleet again.

To clear your cache in Internet Explorer, follow these steps:

1. Log out of your account, and close all other open browser windows.
2. Click the ‘Tools’ menu at the top of your browser, and select ‘Internet Options.’
3. Click the ‘General’ tab at the top of the dialogue box.
4. Click ‘Delete Files’ under ‘Temporary Internet files.’
5. Select ‘Delete all offline content’ by checking the box.
6. Click ‘OK.’

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