Get to the Job Fast with Fleet Scheduling Dispatch Software
For fleet managers, planning and scheduling is sometimes easier said than done. When a client calls with an emergency job that requires special equipment, you’re expected to get the right driver and vehicle to the site quickly. But with hundreds of vehicles on the move at once, how can you make the right call and make it quickly?
You need a tool that allows you to quickly locate not only the nearest driver, but a driver and vehicle combination that has the necessary skills and equipment to deal with the job. Can you imagine how difficult this would be if you had to manually communicate with each of your drivers to determine their locations, which vehicles they were driving, and if they were in a position to assist? For large fleets, that process could take a full day or longer.
Fortunately there’s a much easier, and far more effective, way to tackle this problem. It’s called Telogis® Fleet™.
Telogis Fleet provides you and your dispatch operators with an onscreen dashboard. This dashboard gives you a birds-eye view of your entire fleet, allowing you to drill down into specific vehicles or areas that you service.
Let’s imagine a typical scenario — a client calls with an urgent job that requires a truck with a 55-foot bucket. They are located in an outlying suburb in the far reaches of the territory you operate in. They need to know how soon you can get there. And did we mention the job is urgent?
Using Telogis Fleet, you first filter your vehicle list by an attribute — in this case the 55-foot bucket. Attributes can be any ‘tag’ you want to assign to either a vehicle or a driver to indicate a special skill, a piece of equipment, or specialized tool that may be onboard the vehicle. Entering a tag automatically filters your vehicle list to only include those that have that attribute.
You then enter an address. This can be done by typing the street address, the latitude and longitude, or just clicking on the map. This functionality also extends to GIS overlays, so you can route one of your vehicles to a marker on any custom map data you may be using. This could be anything from your own private forestry roads to sewer pipes or power poles.
Now you click Find Nearest Vehicle. A list appears, showing the nearest vehicles and their time from the destination in miles and minutes. The current status of the vehicle is also displayed, so you know if it is currently idling, moving or stopped.
You can now view the route report for your closest capable driver and send the job details and route information to them by email or a mobile device.
All of this can be done in under a minute. That means you could advise the customer of the expected time of arrival while they are still on the phone. You have the peace of mind that you’re sending the right vehicle the first time, and your customer is reassured by knowing that help is on the way.
You also have the satisfaction of knowing you’ve successfully defused a potential crisis and that your boss will be smiling because of the extra revenue that comes from handling these emergency call-outs. Best of all, your client doesn’t need to know how easy it was for you to do using Telogis Fleet.