Call outs are a big part of the business when you’re a utility company. And often you have little or no warning when the next one will be.

How can you manage these unexpected or urgent jobs so that they stay within budget and inside the resource constraints you need to work around?

Crew Call Outs — Too many variables?

Part of the challenge of successfully managing crew call outs is that there are a lot of variables to deal with. Different jobs have different requirements, and there’s always something that will ensure a crew call out is never straightforward.

  • Crew worker special qualifications and skills — You need a system that allows you to factor in worker skills. Is the job relatively simple? Would it be more economical to send a lower paid staff member?
  • Specific job requirements — What is the job and does it require any special skills or vehicle equipment? Is it a blown transformer, fallen power lines or even interfering trees that might require calling in a third-party provider? Does it need the services of a transmission or substation electrician, overhead line workers or metering staff?
  • Worker restrictions — Rather than chasing workers that aren’t actually available, check their status first. For example, they may have exceeded the maximum number of hours they can work in a given period or perhaps they don’t have the necessary tickets to work a particular job.
  • Truck/crew proximity — Obviously it makes sense to dispatch crew and vehicles that are closest to the job site. A GPS fleet tracking dashboard can help dispatchers see at a glance where available crew are and save a ton of wasted miles and precious time when restoring an outage.

GPS vehicle tracking & workforce management software

Managing mobile resources, whether it’s crew, vehicles, trailers or other equipment, it is best done when you have all the relevant information at your fingertips. A single dashboard that lets you go from seeing the entire fleet to drilling down into a single unit or team, as well as monitoring their location in real-time.

The web-based screens of Telogis Fleet give utilities a commanding view of their fleet, regardless of how many thousands of units they’re monitoring, and provides a powerful birds-eye view of all assets. From there, it’s easy enough to coordinate fleet crews (even another company, such as a tree management firm, using Telogis Share) and dispatch them directly to the incident.

Crew progress (including the progress of other fleet companies you may be sharing operational data with) can be monitored easily in real-time, helping you to keep key clients informed of progress and the likely ETA for restoring power or fixing whatever the problem might be.

If this sounds like software you need to run a more profitable utility company or improve your service standards then read on to learn how we work with the utility industry.