Worker scheduling – The smart way
Why do TV chefs work so quickly? Aside from the “here’s something I prepared earlier” trick, they have everything they need within arm’s reach, often laid out in exactly the right order. How much would they get done if they spent half the show searching high and low for a set of measuring spoons? Sure it might be closer to the truth of what actually happens in the kitchen but they’d never get that Crème brûlée finished before the final credits started rolling.
Organizing a fleet may sometimes make you feel like you’re in a high-pressure kitchen: Plenty of pots on the boil, orders coming in from wait staff a mile a minute and the occasional fire to put out. The secret to handling it without breaking into a sweat is being organized and effectively delegating the work. Both of these things can be achieved by having a clear worker schedule.
How good is your employee scheduling?
What’s the most efficient way to schedule your employees? How do you know you’re getting the most from your staff? Are public holidays a nightmare to work around? And how do you accommodate unexpected changes — an employee is sick, is unable to start on time, or can’t work too far from home?
There’s no question that scheduling workers can be a headache — and the more workers you have to organize, the more complicated it gets. It’s no wonder that a lot of American fleets are not running as efficiently as they could.
How do you know how effective your current system is? Test yourself with this quick checklist:
- Can I easily accommodate last-minute changes to the schedule without disrupting clients?
- Do I know when my staff are more productive and how to capitalize on that?
- Can I easily identify areas where quick gains can be made, based around our customer requirements?
- Does everyone know what they’re doing and when?
- Are our resources (both workers and vehicles) well utilized, or is there a lot of unproductive, non-chargeable time?
It’s easy to put off doing anything about a disorganized driver roster, particularly when you feel rushed, but that’s exactly the reason you need to sort it out. A reorganized worker schedule can free up time, both for you and the drivers. How?
Automated, optimized worker scheduling is a time-saver
The trick is to automate as much of the spade work as possible, using a solution that will take all your ingredients (staff availability, operating costs, customer requirements, job location and vehicle utilization), and then churn out the right answer. Sounds more like a magic wand than business software, but it does actually exist.
Telogis Plan is our service management software application that does exactly that, and has been recognized as revolutionary SaaS technology for helping fleets improve their long-term business decision making. It takes a huge range of factors into account before deciding, not only the best routes to take care of all your customer jobs for today and the coming weeks, but also which workers should be assigned.
And while it won’t magically change your scheduling overnight, the handy ‘actual vs. planned’ feature allows you to continually monitor how close you are to getting your employee scheduling perfect, and where you can make improvements.
Ask your Telogis sales representative about how Telogis Route can help you improve your employee scheduling and service management — and ease the burden of administering your fleet.