For Information Technology (IT) to really improve business processes, it needs to be more than just generating information (or data). That information needs to get to the right person, at the right time, for it to be acted on in a way that saves a business time, money, or both.
Case in point is vehicle maintenance data.
The very first maintenance data instruments were tied to the vehicle itself – the odometer (or hubometer), dashboard warning lights, or a fuel gauge. The devices generated information that proved useful to the driver, so the vehicle’s health could be monitored in real time. Depending on the information supplied, the driver could take corrective action when needed.
Obviously the limitation with these systems was that no one else had access to this information. If a driver chose to ignore a warning light or a temperature gauge in the red zone, then critical maintenance would be missed and likely result in a costly breakdown.
Even conscientious drivers or fleet maintenance personnel still needed to take time out to log vehicle data, such as reading the odometer, and then pass this on to someone to schedule upcoming servicing.
While monitoring and logging vehicle data was necessary to keep a fleet well maintained, it was still labor-intensive and time consuming.
Fleet telematics – The next step forward
As telematics evolved in the early 2000s, the number of ways it could be applied in the modern fleet grew exponentially. It wasn’t long before it advanced from simple tracking using GPS to vehicle maintenance – both preventive and reactive.
Telogis’ patented InSight Alerts provide fleet managers with a powerful tool to stay informed about any issues with vehicles, as they happened, without needing to rely on drivers.
Telogis InSight allowed users to create custom alerts that would trigger based on specific conditions, and choose who in their team would receive the alerts.
Businesses were now taking better care of their fleets, and they enjoyed a number of benefits, including:
- Less time spent on maintenance paperwork
- Improved service scheduling that minimized downtime
- Kept vehicles within the requirements of the factory warranty
- Reduced reliance on drivers to provide accurate vehicle data
- Eliminated unnecessary servicing using actual condition (watch the DeSilva Gates case study and learn how they updated the drain intervals on their trucks)
- Experienced better warranty recovery as vehicle servicing improved
As the information from vehicle manufacturers became more comprehensive, the level of maintenance reporting in mobile enterprise management (MEM) software also improved.
How could better technology further improve how fleets maintained their vehicles?
Getting the right information, to the right person, at the right time
Since 2011, Telogis has partnered with Ford to offer fleet owners easy access to telematics. Since that time, Telogis has added other vehicle manufacturers to the list of makes and models available with MEM software built right into the vehicles.
OEM telematics has significantly advanced the level of maintenance diagnostics available, increasing the value of data provided. Manufacturers can deliver not only the triggered engine trouble code but also the suggested resolution – direct to the fleet manager.
Telogis has advanced maintenance forward by combining this new level of vehicle data now available, with their own map data, to help fleets work closer with their local service center.
Previously, a fleet manager would need to manually refer certain maintenance issues to the dealer, either due to the problem being beyond their own service department or that the vehicle was under warranty or a manufacturer’s recall notice.
Telogis has bridged the gap between fleet owner and service center with a new innovation that allows a nominated service center to be automatically notified when a fleet vehicle generates a trouble code.
Depending on the specific condition, the service center can reach out to the fleet owner with arrangements to resolve the problem.
It’s about helping resolve issues faster and easier than ever before, saving fleet managers time and improving the flow of maintenance data being generated.
Got questions? Chat to one of our sales team today.